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Programatori > Brainspotting > Bucureşti

Technical Operations Engineer (Server) with german

full-time Anunţ publicat la data de 13-08-2014 (posibil expirat)

 

     For one of our clients, one of the market leaders in the implementation of telecom infrastructures and one of the most experienced network developers with a history which starts back in the late 40’s, we are looking for a Technical Operations Engineer (Server) with german.

Role Purpose:

 

·         To provide exceptional service to a diverse range of customers in the retail, finance, and public sectors

·         To ensure high availability and optimal performance of all aspects of customer’s hosted infrastructure

·         To accurately classify, diagnose, and resolve platform, network, and hardware Incidents at first line

·         To always react in a timely manner to critical issues for customers

·         To engage customers in a pro-active manner based on critical events and alarms

·         To liaise with customer IT departments by telephone and email

·         To collaborate with colleagues in technical specialist roles to resolve complex technical incidents

·         To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers   

·         This is a Shift role working on a shift pattern as follows:

-Two days on

-Two nights on

-Four days off

 

Key Accountabilities:

 

·         Conducting Event Management activities utilising the NetCool/BMC toolset

·         Working to defined service level agreements and key performance indicators

·         Notifying customers of service affecting events and alarms

·         Liaising with customer technical resource to agree severity and priority of technical issues

·         Providing first line resolution of a diverse range of technical incidents for Hosting customers

·         Peer to peer technical engagement with customers throughout the lifecycle of incidents,  progressing in a timely and professional manner towards resolution

·         Ensuring SLA driven progression of complex incidents to technical specialist teams

·         Assisting with successful delivery of the Service Desk function

·         Developing and working towards industry recognised technical certification

·         Developing professional and soft-skills

 

Behaviour:

 

·         Gathering Information

·         Creating Ideas

·         Evaluating & Analysing Information

·         Facilitating Team Work

·         Growing Talent

·         Enabling Empathy & Openness

·         Influencing Others

·         Builds Confidence

·         Inspiring Communicator

·         Making it Happen

·         Improving performance

 

Functional/Technical Competence:

Essential

 

·         A minimum of two years technical experience in the following technologies:

·         Cisco Unified Computing System (UCS) chassis and blades

·         VMWARE ESX 3.5 / 4

·         Enterprise level virtual server environments utilising VMware & blade technology

·         Microsoft Server O/S 2000/2003/2008 (including clustering)

·         Microsoft Active Directory Administration

·         Sun Solaris v8/9/10 (Including SPARC & x86 derivatives)

·         Sun hardware products

·         Redhat Enterprise Linux v3/4/5

·         HP server hardware (Proliant & Blade)

·         Dell hardware products

 

Desirable

 

·         EMC SAN technologies

·         Windows or Unix Scripting

·         Networking skills – Cisco, Juniper, Checkpoint

 

Background, Qualifications and Experience:

Essential

 

·         Strong oral and written communication skills

·         A-Level or Degree educated or equivalent

 

Desirable

 

·         MCP/MCSE/SCSA/RHCE/VMWARE Certified

·         ITIL Qualification at Foundation Level and/or good awareness of IT Service Management Process such as Incident, Change and Configuration Management

 

Personal Style and Motivation:

 

·         Ability to work under pressure and to short time frames

·         Ability to multitask

·         Positive attitude, enthusiastic and disciplined

·         Excellent communications skills both written and verbal

·         Customer management skills

·         Good interpersonal skills – sensitive to customer’s needs, patient, pleasant and diplomatic

·         Able to work and resolve problems using own initiative with minimal external input

·         High level of self-motivation, able to  take ownership of complex technical issues through to resolution

·         Business and commercial awareness

·         Flexible and adaptable to change

·         Excellent attention to detail

·         Ability to identify problem areas within a process and present findings in a logical and documented format

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